What we provide and scope
In short We build and run the website described in your plan; anything beyond it gets quoted first.
The Essential build includes custom design and copy based on the business information you provide, placement of supplied photos, a text-based logo if needed, responsive mobile presentation, performance-focused static hosting, and the simple calls to action and connections named in the quote. One contact, quote, or visitor-intake form may be embedded on an included page. It emails the configured inbox and keeps a sanitized private backup; automatic SMS or WhatsApp delivery is not included.
The Essential SEO Foundation is applied across the included pages: titles and descriptions, supported business or service structured data, sitemap.xml, robots.txt, Google Search Console setup and sitemap submission, and social-sharing metadata. It is a technical foundation, not a promise of rankings, traffic, leads, or an indexing date. Ongoing SEO campaigns, monthly content, blogs, rank tracking, link building, and extra service or location landing pages are outside the plan unless the quote names them.
When your site needs one, Essential includes at no extra cost one display-only iCal availability calendar as a section inside an included page. You provide usable feed URLs you are authorized to share, such as Airbnb, Vrbo, or a personal calendar. It does not take bookings or payments, send guest messages, manage channels, or promise real-time synchronization; refresh timing and availability accuracy depend on the third-party providers and their feeds.
Anything not listed in your quote is not included. If you ask for something outside the scope, we say so plainly and quote it separately before any work starts and before anything costs money.
Quotes and payment
In short A private homepage sample is free to review before you buy; 50% starts the build after you choose and sign; the balance is due at approval or 30 days after your full draft, whichever comes first; launch requires exact approval and settled payment.
$0 to start. Parcha researches your business and presents a homepage design inside one private, limited sample at a parchalab.com/p/… link. Looking at a design does not choose it. Safe interactions intentionally included in the sample may work, but this is not the full website and no files are handed over. One free sample per business. If the design is not right, you owe nothing and nothing further happens.
The balance, and the 30-day rule. The remaining 50% is due when you approve the finished site, and in any case no later than 30 days after we deliver your full draft, whichever comes first. Not responding does not postpone the balance, but a due date or payment never approves a design. The included revision round closes 30 days after full-draft delivery; silence never approves a design, and later changes are quoted before they cost anything.
Launch. In your private review, you approve the exact current design by entering your full name, checking the approval statement, and pressing the approval button. We queue launch only after that approval and the matching final payment have both been recorded. We connect your domain and mark the site live only after deployment succeeds. No site files are delivered before final payment.
How to pay. Card, Apple Pay, or Google Pay through Stripe, by secure link, with automatic receipts. Prices do not include any applicable taxes, which are itemized on the invoice if they apply. The one exception is a domain we register for you: that yearly price already includes any tax that applies to it.
Revision rounds
In short Your plan includes 1 round (Essential) or 2 (Complete): consolidated batches of feedback that close 30 days after full-draft delivery.
A revision round is one consolidated set of feedback on the full draft, however many notes it contains. Send it within 30 days after full-draft delivery. Essential includes 1 round; Complete includes 2. If that window closes without a submitted batch, the included round closes; silence does not approve the design, forgive a balance, or authorize launch.
A round covers wording changes, photo swaps, color and spacing adjustments, reordering sections, and fixing facts. A round is not redesigning an already approved page from scratch, switching to a different visual direction, or adding features that were not in your quote. Those are new work, quoted separately, and we tell you before anything costs money.
The revision window and the balance obligation are separate. Reaching the balance due date never approves a design, but an unused included round still closes 30 days after full-draft delivery. Later changes are new work, quoted before they cost anything.
Delivery, approval, and the 30-day fix window
In short For 30 days after launch we fix anything broken, free. Broken means not working as delivered, not new ideas.
Approval happens only when you affirmatively approve the exact current design in your private review. Paying the balance or reaching the 30-day due date may satisfy or trigger the money obligation, but neither one approves a design. We queue launch only after exact approval and settled final payment, and mark the site live only after deployment succeeds.
For 30 days from launch we fix anything broken at no charge: bugs, typos, layout problems on real devices, forms not sending, links going nowhere. The window covers defects in what we built. It does not cover new features, new pages, or content changes.
After the window the site keeps running as built. Content changes follow the edit pricing below, and anything bigger is quoted when you want it.
Content edits after launch
In short
An edit request is one consolidated batch of content updates to pages we already built for you, sent in digital form (typed text or a file, never paper or photos of paper), touching up to 2 pages and taking up to 30 minutes of our work. Text, prices, hours, menu items, staff names, and photo swaps all fit, and several of them in one message is still one request.
When something is bigger than 30 minutes, such as a full menu retyped from scratch or a whole price list rebuilt, we tell you before we start and quote it. We never do the larger work first and bill you after.
Never included in an edit request, at any allowance: new pages, new sections, new features, design changes, or integrations. Those are always quoted before anything costs money.
The Care Plan
In short
Fair use, stated plainly. Your allowance is one edit request per calendar month. It does not roll over and cannot be borrowed forward: a quiet month is simply a quiet month, and a busy month uses the extra-request price below rather than next month's request. The allowance is for keeping a finished site current, not a way to build a site in installments: if a run of requests adds up to a new section, a new page, or a redesign, we say so before doing any of it and quote that work on its own.
Every Essential purchase includes the first year of the Care Plan at no charge, set up on the card saved at your start payment. Nothing is charged during that year, and extra requests are only ever charged through a payment link you choose to tap.
Canceling the Care Plan never affects your website in any way. If you would rather not have it at all, you can decline it at signing and nothing is ever set up.
Complete sites do not need the Care Plan: the engine service already includes 2 edit requests per month.
Your responsibilities
In short The facts, the materials, and timely answers come from you.
You provide the facts of your business (hours, prices, services, license numbers, names), whatever photos you have, your logo if you have one, access to your domain registrar when it is time to connect, and, if you take the Chat add-on, the materials for its approved local FAQ entries in digital form.
You confirm that you have the right to use everything you send us (photos, text, logos) and that the business information you give us is accurate. We build from what you give us. If information you provided turns out wrong, correcting it after your rounds are used is a normal edit request, not a defect.
Timeline honesty in both directions: our estimates assume you reply to review requests within a few days. Nearly every project that runs long is waiting on feedback, and the 30-day balance rule is the floor under that wait.
Ownership
In short Your domain and the materials you provided are yours; the website is our work, run for you as a service; if we ever part ways after full payment, you receive a copy of your site's published files.
Your materials, meaning the photos, logo, and business information you provide, remain yours. Providing them gives us permission to use them to build and run your site.
Everything Parcha Lab creates and uses to deliver the service (the design, the code, the written copy, the source repositories, and the tools, templates, and systems used to build and operate the site) is and remains Parcha Lab's property. The website is provided to you as a running service on infrastructure we manage.
Leaving, in either direction. Once your site is fully paid and launched, if this arrangement later ends for any reason, you receive a complete copy of your site's published files (the pages as a visitor's browser sees them), your original materials (photos and logo), and a one-page plain-English guide for putting that copy on a free host, together with a license to keep using those files for your business. Source repositories, build tooling, engine software, and credentials are not part of any handover.
Hosting and termination
In short Static hosting has no monthly charge; either of us can end the agreement at any time, with notice from us of 60 days (engine sites) or 30 (others), and you always leave with a copy of your published files.
Your pages run on infrastructure we manage. Static hosting carries no monthly charge under these terms, on either plan. On Complete, the monthly fee is for the live engines we run, not for the pages.
Either of us can end this agreement at any time. Before launch, if we are the ones ending it, we refund every payment for work not yet delivered. After launch, any running service (the Care Plan, the engine service, or Chat) continues to the end of the period already paid for and then ends. Customer cancellation does not refund that paid period; if Parcha cannot keep a prepaid recurring service running through its paid date, we refund the proportional prepaid remainder we cannot deliver.
If we are the ones ending the arrangement, you receive written notice first (60 days for sites with the engine service, 30 days for everything else), and either way you leave with the copy of your published files described in the ownership section above.
The engine service
In short
On Complete, the booking, payments, and scheduling engines are Parcha Lab software provided to you as a running service through a subscription per package and unit, billed monthly or yearly at the published package price (the base plus each additional unit), starting the day your site launches. The fee covers uptime, monitoring, calendar syncing, collision checks inside your own booking engine (outside platforms publish their calendars on their own schedule, which we sync as often as each allows), the owner dashboard, and 2 content-edit requests per month.
Your booking data lives in your own accounts. The engines are built so reservations are recorded on your own calendar, confirmations are emailed to you and your customer in real time, and customer payments land in your own payment account. Our systems store engine configuration only (services, durations, hours, prices, slot rules, capacity, calendar identifiers) and hold your calendar connection credential encrypted, as a conduit. We do not keep a database of your customers.
If a payment fails, Stripe retries automatically and emails you, and your website stays fully online throughout. If payments keep failing, the engines are paused while every other page keeps working. If the account stays unpaid for about 30 days, the engine service ends. Reactivating costs nothing extra: pay the outstanding balance and it switches back on.
You can switch between monthly and annual, update your card, or cancel at any time from your Stripe billing portal. Cancellation takes effect at the end of the period you have paid for. On any exit the live engine service ends, your pages stay up, your booking data is already in your own accounts, and the engine software itself is not part of any handover.
Third-party services
In short Payment processor, email, and operating tools remain under your control; new-domain registration is active and always uses the exact registrant you approve while the registration remains operationally in Parcha Lab’s Cloudflare account.
Your business email provider and operational tools connected to your site (calendars, payment processors, booking services, POS systems) are accounts in your name with fees you pay directly to those providers unless your quote says otherwise. We connect them where your quote includes that work, but we do not own those accounts.
Payments from your customers flow to accounts in your name, never through ours.
To deliver, support, secure, measure, and improve Parcha services, we consolidate in Parcha One all service, project, customer-flow, traffic, support, payment-result, provider, security, and operational signals we lawfully receive or generate. For active Chat, that includes each accepted visitor prompt, the answer or resting/error response returned, and limited request/delivery outcome metadata. Answers are generated by our AI provider, DeepSeek, grounded only in the business’s approved facts; off-topic or uncovered questions rest with a WhatsApp handoff. Message content is encrypted at rest, has no attached IP, cookie, name, email, or phone field, and is deleted from the active database within 90 days or sooner after a valid scoped request. It is not sold, given to data brokers, or used for third-party advertising. The Privacy Policy states access, backup delay, and retention.
Chat add-on
In short It answers with AI grounded ONLY in your approved business facts (processed by DeepSeek), otherwise offers WhatsApp, and never asks for personal details.
It answers only from the approved business facts prepared from the digital materials you provide: an exact approved FAQ entry answers directly, and anything else is generated by our AI provider under instructions that forbid going beyond those facts. We organize and load them; we do not transcribe paper or invent answers your materials do not cover. When we prepare the entries, personal data in source examples (customer names, contact details, message threads) is removed where practical.
The chat does not ask for personal details, but a visitor may type them. Each accepted prompt and the answer, rest, or error response returned is encrypted in Parcha One for up to 90 days. To generate an answer, the accepted prompt, recent chat turns, and your approved facts are processed by DeepSeek (see the Privacy Policy’s processors list). A question outside your approved facts receives the resting message and your WhatsApp handoff.
Answers can still be incomplete, imperfect, or outdated. The chat is a convenience for general business information, not professional advice, and keeping its approved source entries current is your side of keeping it accurate.
Either of us can end the monthly chat service with 30 days notice, after which the chat is removed from the site.
Acceptable use
In short Be straight with us, we are straight with you.
You will not use the site for unlawful content or ask us to build deceptive material (fake reviews, impersonation, misleading claims). You will not scrape, overload, or attempt to break the systems we run for you or for anyone else.
We may show the finished site in our portfolio and our marketing, and the site carries a small “Designed by Parcha Lab” credit in its footer. Anything you tell us about your business stays between us except what the site itself makes public.
Copyright and client materials
In short You are responsible for the materials you supply, and copyright notices and counter-notices go to our designated agent.
Materials you own remain yours. You are responsible for the photos, text, and other material you supply or upload, including through your owner dashboard, and you confirm that you own it or have the right to use it. Dashboard uploads go live at your direction without us selecting or approving them. When we host material at your direction, we act as a service provider. We remain responsible for our own work, including copy we write and images we choose.
If you believe material on a website we host infringes a copyright you own or are authorized to represent, send our agent a written notice with the information required by 17 U.S.C. § 512(c)(3): (1) the physical or electronic signature of the owner of the exclusive right at issue or someone authorized to act for that owner; (2) identification of the copyrighted work, or a representative list if one notice covers multiple works at a single website; (3) identification of the material you believe infringes copyright or is involved in infringing activity and want removed, and its URL or other information that lets us locate it; (4) your name, postal address, phone number, and email address if available; (5) a statement that you believe in good faith that the use you complain about is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or are authorized to act for the owner of the exclusive right at issue.
If material you supplied or uploaded was removed or access to it was disabled, and you believe that was a mistake or a misidentification, you may send our agent a written counter-notice under 17 U.S.C. § 512(g)(3). Include: (1) your physical or electronic signature; (2) identification of the material removed or blocked and where it appeared before removal or blocking; (3) a statement, under penalty of perjury, that you believe in good faith that the material was removed or blocked because of a mistake or misidentification; and (4) your name, address, and phone number, with a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located, or, if your address is outside the United States, the federal district court for any judicial district where Parcha Lab may be found, and that you will accept service of process from the person who sent the original notice or that person's agent.
We forward a copy of your counter-notice, including your name and address, to the person who sent the original notice. We restore the material between 10 and 14 business days after receiving a valid counter-notice, unless our designated agent first receives notice from that person that they filed a court action seeking an order to stop the alleged infringement, as provided in 17 U.S.C. § 512(g)(2).
Knowingly making a material misrepresentation that material infringes copyright or was removed by mistake or misidentification can make you liable for damages, including costs and attorneys' fees, under 17 U.S.C. § 512(f).
Payment disputes and a late balance
In short An unpaid balance pauses the project, and we tell you rather than going quiet.
If the balance remains unpaid past its due date, the project is paused until it is paid. If it remains unpaid 60 days past its due date, we may treat the project as abandoned, and payments already made stay earned.
If you believe a charge is wrong, write to us before disputing it with your bank. Almost everything is faster to fix directly, and we would rather fix it than argue about it.
Limitation of liability
In short Our responsibility is capped at what you paid us.
We build carefully and fix defects during the fix window, but a website's business results depend on many things outside anyone's control, and we make no promises about them. Beyond the 30-day fix window, the site is provided as-is.
Our total liability under these terms is capped at the amount you actually paid us. Neither of us is responsible for indirect losses (lost profits, data lost at third parties, downtime caused by providers we do not control such as registrars, hosting networks, or outages of power or internet service). Nothing here limits liability that cannot legally be limited.
Governing law
In short Puerto Rico.
These terms are governed by the laws of the Commonwealth of Puerto Rico. If one clause turns out unenforceable, the rest still stands.
Changes to these terms
In short We can update this page; the agreement you sign is pinned to the exact revision shown, and your signed agreement only changes in writing.
We may update this page as the service changes, and the date at the top always reflects the current version.
The agreement you sign is revision-pinned. The signing page always shows one exact revision of the document, and your signature can only ever attach to that exact revision: if the text changes while your tab is open, the page refuses the stale signature and asks you to reload and re-read before signing. Changed terms are issued as a new revision with fresh notice, never edited in place, and after you sign, your document always re-renders from the stored snapshot you actually accepted.
Changes to a signed service agreement only count in writing (email is fine) agreed by both sides. Your signed agreement plus your quote and invoices are the entire deal for your project and replace any earlier conversation.
Contact
In short One inbox, one WhatsApp number, one business day.
Questions about these terms: hola@parchalab.com or WhatsApp 248-954-9091. We reply within one business day.